Privacy Policy
Last updated: October 2026
This policy explains how Pristine Groundworks Ltd collects and uses personal information when you visit this website or get in touch with us. We keep it short, and we only collect what we need to reply to you and quote for your project.
Who we are
Pristine Groundworks Ltd is the data controller for information collected through this website. We are registered in England and Wales, company number 12887936, with our registered office at Greenlands Ave, Redditch, B98 7QA. You can write to us there or email info@pristinegroundworks.co.uk.
What we collect
We only collect information you choose to give us, such as:
- your name and contact details, including your phone number and email address
- your postcode and the rough location of your property
- details of the project you are interested in, along with any notes you add
- anything you tell us when you call or email us
We do not use analytics or advertising trackers on this website.
How we use it
We use your information to reply to your enquiry and arrange a free site visit. If you go ahead with a project, we also use it to carry out the work and to keep the business records the law requires.
Our legal basis for handling an enquiry is that you have asked us for a quote, which is a step towards a contract. For records we must keep, the basis is our legal obligations. We never sell your information, and we will not use it for marketing without asking you first.
Who we share it with
A small number of outside services help run this website:
- Cloudflare, which provides spam protection (Turnstile) and secure form delivery
- FormSubmit, which delivers requests from our online quote form to our inbox
- Google, which provides the maps on our pages and the fonts used across the site
- Elfsight, which displays our Google reviews on the home page
- OpenStreetMap and postcodes.io, which power the map and postcode search on our quote form
These services may receive your IP address when a page loads, and each has its own privacy policy.
Cookies
This website does not set any cookies of its own. Some outside features, such as embedded Google Maps and the reviews widget, may set cookies or use similar technology when they load. You can block or delete cookies in your browser settings at any time.
How long we keep it
We keep enquiry details only for as long as we need them to deal with your request. If you become a customer, we keep job and payment records for as long as UK tax and accounting rules require, which is usually six years.
Your rights
Under UK data protection law, you can ask to see the information we hold about you. You can also ask us to correct it or delete it, and you can object to how we use it. To make a request, email info@pristinegroundworks.co.uk and we will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will appear on this page.